Customer Reviews

Stay away from This company they are a scammer. The quality of the items is horrible and the customer service is terrible. They’re stealing your money after you paid them ٫they will have no communication with you! Think before using them

Company took money for fire. Then 2 weeks later said the fire was no longer available. No explanation for long delay. Had to shop elsewhere

Arrived on time and the product is very good. Would recommend

Very happy with product daughter loves her new bed very gud service

Not what I ordered bed is totally different to photograph on website the mattress and headboard are not what is shown poor quality .It's poorly made and definitely not worth the £370 I spent on it .Very deceptive

Perfect for what we need

Purchased bed in March 2024 by the end of the Sept 2024 mattress is not fit for purpose. I contacted company to be told I could not have a replacement as it was over the 30 days. They did advise that I could send the mattress back to them at my own expense so they could check the mattress. This would cost me more than the mattress is worth. I have had to buy a replacement mattress.
Very disappointed

I had no problems with my order fro Rapyal. Delivery was fast and efficient and arrived undamaged. Communication was good. I would certainly buy from them again

Easy ordering, next day delivery and a great bed

Very pleased with the bed - the second I've ordered from Rapyal. There were a couple of bolts missing but these were prompty dispatched to me after a quick e-mail.

I was nervous after ordering and seeing some reviews but I needn't have been, the item is great, delivery was fast and overall we are delighted with the service we have received.

Thanks!

Mattress good quality but slightly bigger than the bed frame not easy getting the guess bed in an out headboard very cheaply made it also has a fault on the covering in the corner although pictures were taken upon delivery it was all wrapped in plastic so didn't see the fault until it was unwrapped Rapyal Stores I have no complaints about they did deliver the product on time hassle free

The bed frame is lovely and very quick quickly. The only down point was the mattress is very springy.

Bed base is amazing great item and worth the money

Don't know how Rapyal Stores are still in business! Fire never delivered in spite of order confirmations - no reply to my 2 following emails to chase up and impossible to get anyone on phone as they never pick up. HOPELESS!

Arrived with broken draws, I have called company many time and emails. They don't answer the phone, rubbish after sales, would not recommend to any one do to the after care.

I did not get the product I was expecting and after several attempts to contact them there were no response from Raphael Stores. Their customer service number is not working neither the messages sent in their website or WhatsApp messages are working.
I need to resolve this problem and I don’t know how to get in contact with them…! Unfortunately I’m disappointed with that lack of support from them.

Straight forward purchase of gas fire BUT appalling delivery service from UPS
Their tracking was way out and dellivery time were not adhered to.The very first delivery time showed I’d had leftvExeter at 09:28
We now know it was not in Exeter at that time!!
Subsequent delivery tracking times were never adhered to over. 5 days!!
Parcel finally appeared at01:00 on Friday 16 th August-The UPS driver only received the parcel for delivery at 9:00 that morning so where had it been for 5 days?
UPS not recommended at all for future deliveries but their driver was helpful and cheerful

Just awful. Do not spend money with this company. The mattress they sent me looked nothing like the one on the website. I have tried to contact the company to get them to fix it: emails go unanswered, the phone number just goes straight to voicemail. Do not use this company.

Very quick delivery ,easy to assemble so far so good .

Very pleased with fire, have just had it fitted and really pleased with it.
Delivery was supposed to be 7-14 days and it arrived in 3 days and driver
was very helpful.
Couldn't be more happy with it. Thank you

The customer service staff were very rude, unprofessional and unkind to me when I called to address my issues and I also sent complaint email and I did not reply yet.

Very happy with my bed base and it arrived very quickly 👍🏻

My order was due on the 5th August. I am still waiting for the delivery. It’s now the 12th August. I have phoned the company 3 times and no one ever returns my call. Very poor customer service and totally unprofessional.

Lovely looking bed, headboard and mattress.
Excellent delivery men.
Great price too.
Highly recommended

brought a gas fire they sent the wrong colour.
then sent a scratched one.then we asked for money back but refused.and was very rude
a woman name amy.making things up.i had to get my back of the bank
dont shop here its a junk shop.

Lovely comfortable bed , great Matress and beautiful to look at. Great price. Very happy 😃

Had a Trundell bed delivered only one person delivered it was going to leave it on my doorstep had to get neighbours to come and help me get it upstairs if someone could have phoned me in advance to say only driver in van I could have arranged for help to be there never known a del to not have 2 people in van to deliver goods was very disappointed with delivery

Very prompt service and delivery, very good value for money.

Ordered 2 gas fires which were excellent value in comparison to other suppliers, both fires arrived 2 days after they were ordered.
Highly recommended

Wrong fire because the description was wrong so returned and full refund no problem thankyou.

Very pleased with my new bed, I don’t get up with back pain any more. Delivery on time and by a very pleasant man. I would definitely recommend this company.

Good communication and quick delivery of gas fire, also sorted replacement trim which had arrived damaged.

Nice delivery driver delivered on time. Lovely bed my little one loves it.

Extremely pleased with service from ordering through to delivery.

Daughter loves it can not get her out of it it’s that comfortable

Asking for a review when you've not delivered my item yet??? I've asked twice this week to email me with an update, but not received one. Got builders waiting.

really good matress amazing fast helpful delivery would highly recommend tyhis company

Excellent Service. Bed is great. Would recommend

Excellent service arrived within 24hrs good quality